Letter to the community from Max Motors Dealership

Dear Max Motors Dealership Community,

The health and welfare of our customers and team members are our first priorities, and we’re committed to doing our best to keep everyone healthy and safe. We also want to be able to support our customers with their essential automotive needs, including servicing our customers’ vehicles.  To balance these two goals, we made the decision to streamline our sales and service processes to limit person-to-person contact at all our locations Max Chrysler Dodge Jeep Ram Belton, Max Ford Harrisonville, Max Motors Butler Ford Chrysler Dodge Jeep Ram, and Max Motors Nevada Chevrolet Buick GMC. For the next month, we plan to limit the number of employees at our stores, while doing our best to serve your automotive needs. Please go online or call or test us to set-up an appointment you need. On March 14, 2020, we launched Max Transit our pick-up and delivery services. We can arrange for:

   • Service pick-up and delivery,

   • Online Buying, leasing, or subscribing to a new or pre-owned vehicle (also with pick-up and
     delivery options,

    • Ordering parts or accessories to be delivered, and

   • Answering diagnostic questions via email, chat, or phone call.

Given the changing circumstance surrounding COVID-19, please check www.maxmotors.com and www.maxmotorsCARES.com for the most up to date information about Max Motors Dealerships.

Below are some questions you may have and our answers at this time:

How does the Stay at Home Order affect the Max Motors Dealerships?

On March 21, 2020, the Kansas City Department of Public Health issued its “2019 Novel Coronavirus (“COVID-19”) Stay at Home Order, “ which is in effect from Monday, March 23, 2020, to April 22, 2020.  A copy of the Stay at Home Order can be found at this link: https://www.kcmo.gov/Home/Components/News/News/265/625. The purpose of the Stay at Home Order is to ensure that “the maximum number of people remain in their places of residence to the maximum extent feasible, while enabling essential services to continue, to slow the spread of COVID-19 with Kansas City and surrounding areas.” The Order states that, “auto-supply, auto-repair, and related facilities” are “Essential Businesses.” The Order also states that “Essential Products and Services means products and services that are necessary” for “Essential Travel and Essential Businesses.” Cars are products necessary for essential travel. The Order “strongly” encourages all Essential Businesses to remain open and requires them to comply with “Social Distancing Requirements.” Social distancing requirements include maintaining at lease six (6) foot distancing from other individuals.

Although the Stay at Home Order does not apply to Max Motors Dealerships in Belton, Harrisonville, Butler, or Nevada, Missouri, we are also offering the same personized service as described above to minimize person-to person contact. We are also maintaining social distancing requirements as outlined in Governor Parson’s press release on March 21, 2020.

How will the Max Motors Dealerships comply with the Stay at Home Order?

Max Motors Dealerships online sales and service will remain open because we are considered an “Essential Business.” We will continue to accept shipments of new vehicles and parts from the factory, repair vehicles that are currently in service, accept vehicles for service that are in need of immediate repair, and conduct vehicles sales online. We will have staff available during all normally scheduled business hours both online and via telephone to assist you with your vehicle’s needs. We are trying to reduce the number of individuals physically inside the building, so a certain number of employees will work from home and others will work staggered hours. Customers are encouraged to contact us online or by phone so that we can arrange to pick up and deliver their cars so customers do not need to leave their residences with Max Transit. Inside the stores, we will do our best to maintain six (6) feet between all individuals and have hand sanitizers spread throughout the buildings. The health of our team members and customers is our top priority and if it because necessary to close some or all the physical buildings for the wellbeing of our community, we will.

Have you had any cases of COVID-19 in your stores?

We have had NO Confirmed or suspected cases of COVID-19 within the Max Motors Dealerships.

The good news is that many of the services you need help with are also available online, allowing you to quickly and easily manage your automotive needs. We are offering quick and simple solutions that are available online to make self-service as easy as possible. Of course, you are always welcome to contact us if you need additional help, 24/7.

See the links below for helpful information. As events continue to unfold, please check our websites www.maxmotors.com and www.maxmotorsCARES.com for the latest updates and let us know if there is anything we can do you during this difficult time.

Best Regards, 
Mark Muller & Bob Jacaway
Mark Muller, Owner
Bob Jacaway, President/CEO