Missouri Public Service Commission announces changes in how you dial phone numbers.

On July 16, 2020, the FCC adopted Order FCC20-100 this approved the designation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline.  In layman terms you will be able to dial 988 on your phone and reach the National Suicide Prevention Lifeline. 

In the area codes where the 988 is an assigned, working prefix, local calls will have to be dialed using all 10-digits of the phone number.  This includes 314, 417, 660, and 816 area codes in Missouri.  In making this change when dialing a number will eliminate phone number in all these areas needing to be changed.

Beginning on April 24th, 2021 all calls placed in the 314, 417, 816, and 660 area codes will need to be placed by dialing the 10-digit phone number.

If you forget and dial the 7-digit phone number your call goes through until October 24, 2021 after that date any calls dial with the 7-digit phone number will not go through.

In addition to changing your dialing patterns, all services, auto dialing equipment, or other type of equipment that are programmed to complete local calls using only the 7-digit number will need to be reprogrammed to using the 10-digit number.  This includes life safety systems, fax machines, internet dial up numbers, fire and burglar alarms, speed dialer, wireless contact list, call forwarding setting and voicemail services.

For more information or questions visit PSC.MO.GOV and search 988 10-digit dialing.